Refund and Returns Policy
Your Trusted Breeder
Refund and Return Policy
- This section provides crucial information on our return and refund procedures. Here you’ll find details about our policy and steps to follow if you need to return a puppy or merchandise.
At our kennel, we strive to provide quality pups and exceptional service. If you encounter any issues with your puppy or merchandise, please contact us within 14 days of receiving your order. We aim to resolve it promptly and ensure your satisfaction.
To initiate a return, please provide a detailed description of the issue and include your order number. Once we receive your request, we’ll guide you through the process. Please ensure the puppy or products are in their original condition for a successful return.
Your satisfaction is our priority, and we appreciate your trust in us!
- For any returns regarding our merchandise, please keep the original packaging intact.
If you decide to return a pup, please note that returns are only accepted under specific conditions. We require a signed health certificate from a veterinarian confirming the need for return.
Any returned merchandise must be unused, in a resalable condition, and returned with all original labels intact. We will process your refund after the return has been received and inspected.
Thank you for understanding our policies and helping us maintain our commitment to responsible breeding!
- Please ensure to check our guidelines before returning any products.
We appreciate your understanding regarding our policies as they help us ensure the health and safety of our pups. Our team is here to assist you throughout this process. Your trust means everything to us!
If you need further clarification on any aspect of our return process, feel free to reach out—we’re happy to help.
Your journey with us is valued, and we’re dedicated to making it as seamless as possible.